FAQ

 Below are some commonly asked questions FAQ.

Please contact us at customerservice@tyherndon.com

 

Why haven’t I received my confirmation email after ordering/registering/shipment?

Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please email us at: customerservice@tyherndon.com

Pre-Order Merchandise

Pre-release ordering is available for select items. The release date of your items will be shown on both the details page and in the cart. We make every effort to ship pre-order products to arrive at US addresses on or before street date, but cannot guarantee a delivery date.

If you live in the U.S. and would like to receive your music on or about release date, please place your order no later than 10 days before the scheduled release date.

International orders will not arrive by the US release date and may take an additional 3-4 weeks to get to you. International shipments including Canada and Mexico are sent by the United States Postal Service Economy and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery.

Please be aware that release dates are subject to change.

 

When will I receive my order?

In stock, non-preorder items shipping to addresses within the United States are sent by US Mail (USPS) or FedEx. Army Post Office (APO) addresses have an average transit time of 10-21 days.

Domestic Shipping (US). Our domestic carriers are USPS and FedEx. If FedEx is being used, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package” (see the Undeliverable Packages section below). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship.

International Shipping (Outside The US). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. Please choose your shipping method carefully. Sparkart will not reship your order due to non-receipt unless you choose International Priority (a trackable shipping method) during checkout. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to Sparkart, you will be required to pay a $5.00 return fee, and you will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling or (if applicable) gift wrap.

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

 

A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties that may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

If you do not receive your order within the time frames above, please contact: customerservice@tyherndon.com

 

What forms of payment do you accept?

  • PayPal
  • Credit cards accepted: MasterCard and Visa Credit cards issued by U.S., Canadian and Japanese banks

 

We do not accept: Cash, CODs, Layaway plan, Personal checks, Money orders, Phone orders, Credit cards issued by banks outside the U.S., Canada or Japan, Credit cards with billing addresses outside the U.S., Canada or Japan, Visa or American Express Gift cards.

 

Is it safe to use my credit card?

Safeguarding your privacy and confidentiality is of the utmost importance to us. We use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.

 

How will the transaction show on my credit card statement?

The transaction will show as “TY HERNDON OFFICIAL MERCHANDISE

What if I forgot my password?

If you forgot your password  click “Forgot Your Password?”. If for some reason you still have trouble logging in, let us know by contacting Customer Service at customerservice@tyherndon.com.

How to Change Your Order?

The Ty Herndon Official Merchandise Store processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting Customer Service at : customerservice@tyherndon.com
If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

 

How Do You Calculate Shipping?

Customer shipping costs will be based on the weight of the items ordered. Please note specialty items may require extra shipping and handling.

All orders that contain posters, please note that the poster will ship separately in a poster tube and your order may arrive on 2 separate days.

 

How do promo codes work?

If you have a promotion or discount code, you may enter it during checkout. Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.

Can I phone my order or question in?
We do not offer a phone number for ordering or checking on orders. Our mail order service is operated through mail and online orders.

Read our Authenticity Guarantee and Return Policy.